Incompetency

<p>I have been a Vodacom customer for 20years and my experience was okay. This all changed as a result of an error on 13 Sep 2016.</p> <p> On the 13 Sep 2016 I was debited 4 times and then reimbursed for 3 debits for the new line. On 06 Oct 16</p> <p>I receive a call to inform me that my account is in arrears. I contacted customer services who was unable to assist. I was then transferred to the “collections department” and had to deal with the most *********** agent. He in turn transferred me to another department where I had to hold on for more than 5min. I eventually called back and yet again was not pleased with the feedback. A customer care agent told me that my debit order was returned unpaid. Nowhere on my bank account does it reflect as such.</p> <p> When I eventually got to speak to Thabang who informed me that Vodacom had "issues" with my debit order and in fact never presented a debit order to my bank.</p> <p> According to me only R1060.77 was not debited on 30 Sep 2016 due to Vodacom internal error. I don’t appreciate receiving incorrect feedback and you can check in all the years that I have been a loyal Vodacom customer.</p> <p> If this is how you treat customers who have been with you for a life time, then maybe it is time for me to change service provider.</p> <p> I am sure the press would be very interested in your service delivery or should I say non service delivery.</p> <p>As at today I have still not be debited but I receive sms's informing me of "MY ARRERS". </p> <p>Friday, 14 Oct 16, I received a call from Vodacom informing me that due to technical reasons my debit order was not processed AGAIN on 12 Oct 16. </p> <p>Can you get something right.</p> <p> </p>