incompetency

Week 4 of my never ending problems of vodacom breaking my phone they say it is ram fault and now I have to wait 7 to 14 days. I can't understand why I have to wait for something that is not my fault no one can give me awnsers just escalating escalating wait escalating but no one can give awnsers high priority bull twang. Butomelo ignores my queries vodacom express repairs says wait 7 to 14 days Gerry hagel office never comes back so to who do I go for awnsers this has been going on for 4 weeks so what now. You *********** and can't supply awnsers just excuses escalating wait what the hell I'm paying for a phone I don't have for 4 weeks now I waste my airtime to phone who ever they say is responsible and they don't know what is going on. The reply on this is going to be sorry for the inconviniance we are escalating someone will be in contact and then they just ignore the issue. Vodacom replies to hello peter just to look good but they don't hold up to their replies. Probably a automatic response system to keep customers quite but I'm tired of this. I'm not going to pay and tell them sorry for the inconviniance I'm escalating the problem wait 7 to 14 days it is high priority