INCOMPETENCE/SILOS/NO PRE-ACTIVE MONITORING AND ZERO INTERNET.

INCOMPETANCE/SILOS/NO PRE-ACTIVE MONITORING AND ZERO INTERNET. This is now the third time this week that I have no Fibre Connectivity. Calling the Helpdesk is like talking to a brick wall will *********** staff ("Reboot your Router" - very original), cannot get in touch with regional support, cannot see that a whole area is offline and cannot tell me when in this lifetime I can expect my internet to get back up. No proper reasons. My airtime to stay on the call ad infinitum............