Incompetence with providing service.

This is just amazing how many times I've complained about Vodacom as a service provider. The take your money when you buy data and voice call minutes, but then when you want to use it, you can't. Then you have to phone every couple of days where they promise to fix the issue. But the issue never gets fixed and before you know it, the minutes and data has expired. Great way to steel customers money!

My daughter is using an iPhone 6 (one if my top up contracts). She is unable to use her phone if not connected to Wi-Fi. She had 100 minutes, that expired on 31 May 2020 and also data - she couldn't make call or use her own data. Even if I try and call her, I can't get a hold of her.

I've complained about these type of issues before. And now again it is the same issue. I phoned Vodacom earlier in May 2020 as well as on 28 AND 30 May 2020. Every time they promised to fix the issue and the only response I got from them afterwards was this sms: Hi :-) Your Network Synchronization has been activated. To view your balances, visit the My Vodacom App or dial *135#. The future is exciting. Ready? Vodacom

The reference number for the last call is: *** ref number

So now, I've lost the 100 minutes and she still can't use the data on her phone. So basically, my money was just ******.

I want someone who is competent to fix the issue and also refund me with regards to the minutes and data that I've lost.

I don't want to waste anymore time on calls to try and fix this. Or maybe Vodacom wants me to switch over to another service provider?