Incompetence Vodacom Fibre department

Vodacom Fibre help desk incompetence

I can't believe that yet again I'm here complaining about Vodacom, I must really be a sucker for punishment.

I have vodacom Fibre connection installed in my home along with 2 extenders. That are forever giving me problems. I called them on the 17th to report this problem and was advised they would send out a technician. Unfortunately, they tried calling me but didn't reach me. I then called them again on the 21st to find out if we schedule a time. The agent I spoke to who's name is Kgomotso then tries to troubleshoot with me, I explained that we had already gone through that with the previous agent but he kept insisting. Eventually he tells me that they can't send out a technician as his manager Yanga says a technician is only sent out for installation.

So I guess once they've done the installation then you're on your own. They really don't care about their customers.