INCOMPETENCE =VODACOM

I HAVE NEVER SEEN SUCH BLATANT DISREGARD FOR THE PUBLIC AS VODACOM SHOWED THE LAST 3 MONTHS.MY SPOUSE WANTED TO CANCEL HER PHONE AND UPGRADE TO ANOTHER PACKAGE.THE *********** STAFF CAN NOT COMPREHEND AN UPGRADE , THEY JUST ADD ON , SAY THEY WILL ESCALATE , THEN LIE , PHONE THE NEXT DAY TO UPGRADE THE CANCELLED CONTRACT. THE ENGLISH LANGUAGE DOES NOT PROVIDE ENOUGH WORDING TO DESCRIBE THIS STATE OF AFFAIR.