Incompetence Vodacom

Ive app**** for vodacom fibre on 25 July, it was a mission to get the router delivered. I followed up every other day and was informed that doc were either outstanding or they waiting on vumatel to contact me for installation. When i initially called i told them that my previous fibre was done through them at the same complex but this time im being referred to vumatel. Several calls made im stilk told they waiting for vumatel. I then contacted vumatel and they have no record of my application. Called vodacom only to be told that a mistake was made they weren't supposed to refer me to vumatel this is despite being told on their social media to wait 7 to 14 days. I now need to wait yet another 7 to 14 days if im lucky because of Vodacom incompetence. If i had another option i would have taken it unfortunately the complex only make use of vodacom as a provider. They are truly incompetence i needed to calll everytime to follow up and noone made contact to say theres a problem