Incompetence to fix an offered contract
Cellphone nr *** I was offered a new data contract as from 1 July. The quotation gave me 3 options of which only 2 were uploaded. I query the 3rd option but was put through from agent to agent for almost an hour, with result IT wimade a mistake and will fix and I received a ref nr. Days later it was not rectified yet. I phoned again and hang on for almost another hour, received a new refnr and to get me off their back, debit my contract with a 10 gig video on the 9th of July. Now I sit with an account of almost R700+ instead of R249 which a Linda promised to fix but only promises. Month is almost over and still I haven't received my full 10 gig video play (received only 7 of the 10 gig)
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Vodacom's replyOfficial
23 Jul 2021, 21:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2021, 21:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
26 Jul 2021, 21:23Vodacom thinks that if and when their *********** staff phoned you, the matter is resolved. Linda did phone me this afternoon but after 10 minutes on the line, decided that she will refer it to IT AGAIN BECAUSE SHE DOESN'T KNOW HOW TO FIX IT ?
's update26 Jul 2021, 21:23
Reviewer Update
Vodacom thinks that if and when their *********** staff phoned you, the matter is resolved. Linda did phone me this afternoon but after 10 minutes on the line, decided that she will refer it to IT AGAIN BECAUSE SHE DOESN'T KNOW HOW TO FIX IT ?
's updateReviewer Update
26 Jul 2021, 21:24Vodacom thinks that if and when their *********** staff phoned you, the matter is resolved. Linda did phone me this afternoon but after 10 minutes on the line, decided that she will refer it to IT AGAIN BECAUSE SHE DOESN'T KNOW HOW TO FIX IT ?
's update26 Jul 2021, 21:24
Reviewer Update
Vodacom thinks that if and when their *********** staff phoned you, the matter is resolved. Linda did phone me this afternoon but after 10 minutes on the line, decided that she will refer it to IT AGAIN BECAUSE SHE DOESN'T KNOW HOW TO FIX IT ?