Incompetence to correct a wrong

Vodacom blocked my account claiming it was in arrears. I wanted to do an upgrade on Saturday, but because of this could not. I have never been so humiliated in my life. I have been a loyal client of Vodacom for more than 30 years and have never missed a payment. This is also the case now. My account is always paid in time and was never in arrears. My statements are proof of that. The person I spoke to who was supposed to assist was also extremely rude and not helpful at all. In the end we had to go home having accomplished nothing. I am still waiting for a manager to call me back so this issue can be dealt with. I feel I am owed an apology as well as I am not at fault here. Somewhere someone *****ed up and I had to suffer because of their incompetence. Incompetence to