LH
Lynn H

1 reviews | Active since Jul 2011

18 Feb 2019, 14:03

INCOMPETENCE & STUPIDITY

It’s now over a month and no one can get it right! I have now received a second call about the incorrect booster! The location with GPS co-ordinates and directions have been sent through to Vodacom THREE TIMES!! Yet they keep in making the same mistake by calling about the wrong booster in Johannesburg. I am absolutely flabbergasted at the incompetence of Vodacom! How can they keep on getting this wrong??? ITS MY BOOSTER IN MAGALIESBURG NOT JOHANNESBURG!!! INCOMPREHENSIBLE that you can keep on getting this wrong. This is highly inconvenient, not to mention annoying and I am now angry. YOU HAVE 24 hours VODACOM!! I have my elderly mother ALONE in a house who cannot make use of her mobile due to the broken booster!!

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2019, 16:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team