Incompetence service from Vodacom Insurance agents

I had device insurance with Vodacom insurance I called it in July telephonically but they are still debit the premium till to date . I tried to contact the insurance (***) number several time but I am being served by *********** agents . The agent who I spoke to who could not resolve my issue : amogelangmonthato11August2020

letticia08September2020

I visited Vodaworld on the 10 October to cancel the insurance and was assisted by Phuthi, Lele, who send cancellation emails but still the premium still appears on the November invoices . I called on the 10 November and tried to escalate my issue to the supervisor at first she was on lunch and they said she will call me back then I called again at 14:40 and had to hold for 30mins and still was too busy to speak to me so she was giving the agent the message then I must give the agent a message then she will answer through the agent . The supervisor name is Patricia Tilotsane . A supervisor who does not value her clients and is too busy to spare few minutes of her to try to resolve the issue .