Incompetence, rude and unprofessional consultant - ROSS

I am absolutely appalled by the service at Vodacom Central City. I went there to complete a simple SIM swap for a number registered under my sister's name. Upon my arrival, the consultant, Ross, had the audacity to inform me that they couldn't assist because the number is on a contract, unless I bought him lunch. Seriously?

When I reached out to my sister, Ross dismissed her inquiries in the most unprofessional manner over the phone, despite her being the account holder and expressly granting permission for the SIM swap. Only after I pointed out their sheer incompetence did the manager, Andrew Sonyane, bother to offer another alternative. Yet, I was still not assisted.

As a long-standing Vodacom client, this kind of treatment is absolutely unacceptable. I enter your store expecting solutions, not to be told nothing can be done due to sheer laziness and a lack of customer service skills. To add insult to injury, this entire debacle unfolded right in front of the manager, who failed to address Ross’s behavior or make any attempt to solve the issue himself.

The service at Vodacom's shop in Mabopane is disgraceful and unprofessional. It’s shocking that in the presence of management, a consultant can behave so atrociously without any repercussions. Your staff's behavior is appalling, and someone needs to take action to ensure this does not happen again.