INCOMPETENCE PERSONIFIED

*** In my last review I stated that: "This is becoming ridiculous!", but it obviously has fallen on deaf ears. Unfortunately, there's a clear pattern that has now developed when I log a query with Vodacom. Firstly, I log a call to customer services and after being sent from pillar to post, finally get an agent to say "we will investigate and get back to you within 48 hours". A month later I call, get the run around again and get told its still being investigated or in some way or the other the case is closed. No follow ups whatsoever or apologies for not getting back to me. I then upload my complaint to hello peter and Voilà!!! I get a call within 24 hours from some senior agent, whose able to make decisions and resolve my case immediately. In this case I logged a query in March regarding incorrect billing, reference number above. After 3 weeks, agent calls and says that my contract does not cover peak time calls and therefore the billing is correct. I insisted that it does and would never have signed up had I known it does not cover peak calls. He closes the query and requested that I call *** to check terms of contract. After investigating, I found that my contract has anytime minutes which covers both peak and off-peak and I have therefore been incorrectly billed AGAIN!!!!!!!!!!!! Vodacom has now gone beyond ridiculous in my books... I don't have a word for that as yet! They should just close down the customer services branch and put the lot of them on early retirement. Regards. ***