Incompetence par excellence

Despite multiple people I have spoken to who have assured me that this will be sorted, I still receive my monthly bills via MMS, which is completely useless to me, and which Vodacom unilaterally implemented without ever bothering to even ask me. Today I called again. and asked to speak to someone senior. I was told the Manager, Sandile, will call me back. 2,5 hours later, nothing. Also, I have activated voice password repeatedly, and it still is not functional. And lastly, I cannot believe Vodacom cannot afford a proper voice-over for their IVR - what a ridiculously amateurish job they are now subjecting all their customers to that have the misfortune of having to listen to it.