Incompetence or ***** or Both

Since beginning of November 2015 Vodacom is unable to solve my case. First they are not able to provide me with a working phone in time for my upgrade and now they sending me payment notification for a phone and a package I don't have. In fact the Vodacom Store in Canal Walk where I unfortunately signed my contract did not once make the attempt to contact me and let me know the new phone can be picked up. On top of it all my layers attempts to solve and now in the last e-mail to find a agreement seem to be ignored. Only thing in the moment I can do is to warn you not to make the same mistake, don't sign any contracts with Vodacom. Oh ja... something else, this is not my first complain on Hello Peter about this case, every time I receive a call and I tell my story but nothing happens. Please don't call me if you don't have decision making power.