Incompetence or *****?

<p>As a Vodacom contract customer for almost 20 years, monthly charges are debited against my credit card.<br />When cards expire every few years, I call billing to provide updated card details.<br />This year, the 1st attempt ended with the call center operator hanging up on me<br />(call to 111, 30 June 13h37 - 13h58)<br />On the 2nd attempt, after many difficulties, I was told details had been updated.<br />This however turned out to be untrue, and in order to avoid service to be cut off, I had to pay by EFT.<br />On the 3rd attempt, Lerato (2 September, ********** , 09h20) read card details back to me and said all was done.<br />To my great consternation, on 30 Sep, my bank account was debited !</p> <p>This is **********, as I have not given authorization to do so.<br />The amount of R 1,224.42 is to be credited to my bank account within the next 5 business days.</p> <p>You may charge my credit card - details of which you have on record - instead.</p> <p>I also expect a written confirmation that in future, my credit card will be charged, as has been the case until recently, and agreed by your services again on 30 Sep.</p>