Incompetence of vodacom fibre

Good day

My name is Londiwe Ngomane, I have a subscription with vodacom and i had missed 5 payments. I subsequently made a full payment on the 12/12/23 and i was promised that i will have reconnectivity in 3 to 4 hours on the same day by a consultant at the vodacom store in ballito lifestyle center. It is now the 20/12/23 and i am still not getting any assistance.

I have spoken to Sad**** , Xolelwa who tried to assist me but failed, Beth who was completely rude...(Spoke over me and said hayi ke which means what ever.) I requested to speak to her manager who took 30 minutes to get to the phone as i was not willing to drop the line. After my conversation with Siya he promised to get back to me within 24 hours that didnot happen. I spoke to Yolanda another manager who also promised to call me back that too didn't happen. I spoke to Yolanda who said the consultants where supposed to contact secondary support inorder for them to communicate to metro fiber. I am still waiting for her call. All this is happening in a space of a week. Today i spoke to Nhlalnhla that has now told about M- web and i have no idea what he is on about when i asked for turn around he stated that there is no turn around time of which that is crazy. I am currently unable to work efficiently from home as i have to buy data on a daily.

Londiwe Ngomane