AA
Aldiné Atkinson
1 reviews | Active since Oct 2019
04 Oct 2019, 17:08
Incompetence of Vodacom customer care
It's been a week and a half. Vodacom came to install fibre and delivered the wrong rooter which is not configured for our area. They are too *********** to reconfigure the rooter. We phone every single day and every single day they simply log a new query saying we will receive feedback within 24 hours. We have not received feedback once. Honestly, we can't rate the service as we haven't received any!
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Replies (2)
Vodacom's replyOfficial
05 Oct 2019, 11:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2019, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Oct 2019, 08:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply24 Oct 2019, 08:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team