Incompetence of vodacom

I would never ever recommend vodacom to anyone due to the fact that there are no after sale service. This is not my first post regarding the same issue that has not yet been resolved. I am having a iphone with a waranty. I have been phoning since March 2022 and no one want to listen or assist. I have been promised a new device and now all the sudden the phone calls was nit recorded. Do they not always record a phone call. The manager Ishmael phoned me and told me that he is sitting with all his staff I have spoken to and there was no such promise. I will not be dominated by a naked because I am a female and the fact that they are four against one....I the recordings can't be found I want new device because it is as if they are telling me I have no proof/recording but I have my call log.

I am really very dissapointed, I spoke to Ismael on Thursday two weeks back and he said that he will phone me the Friday with a answer. He has not phoned me I made contact with social media to tell him to phone me. Ishmael phoned me and told me he gave me a answer on that thursday which he did not. I am furious and want a new device I am done talking to vodacom managers who dont wNt to to listen to client and do not record my phone calls.