MH
Michele H

1 reviews | Active since May 2018

09 May 2018, 20:45

Incompetence of Vodacom

The absolute incompetence of Vodacom to allocate my EFT payment to the correct account means that I am falsely labeled as being in arrears and therefore cannot even activate a Sim Swop. Promises, promises, promises to rectify the situation. 7-14 days they say, We’ll, more than 3 months later, nothing has changed. You have my money Vodacom, don’t make false accusations.

0
Replies (1)
Vodacom
Vodacom's reply10 May 2018, 08:42
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team