Incompetence of the highest level.

I took out a contract in December 2015, I then requested a premature cancellation quote on the 13th of April, i then went into Vodacom Customer Care with that quotation and paid the amount and the guy hat helped me made me sign the quote and give him a copy of my I'D and he said he will forward it to the cancellations department which he did not and i found out this morning that it was still active when i called to find out why they had debited my account on the 27th November for R565.00 and the 28 December for R590.00 which i want a refund for because they debited my account because of staff incompetence .. I have been on the phone with them all day and i keep getting transferred from department to department with no help. I am getting really frustrated and ****ed off because i had to explain myself over 10 times to every new operator which was just as *********** as the previous operator. Vodacom needs to contact me and have this sorted out or i will be forced to take further action.