Incompetence of Service Provider

Have never experienced such incompetence from a service provider before. Moved into a new complex and trying to get my WiFi sorted. Vodacom was the service provider for the previous tenant, a cancellation request was sent through by the tenant and as such has still not been actioned by Vodacom. After numerous calls back and forth Vodacom cannot give us a turnaround time. Having said this, it is impacting my line being activated this affecting my work as well.