INCOMPETENCE OF NOTE - VODACOM

For a year and half I have been batteling to get Vodacom to reinstate my debit order since they decided on their own to stop debiting my account. I have been a loyal customer for almost 20 years and after several attempts, this just never happened, so my account kept on going into arrears. I have eventually cancelled the contract and requested for a settlement letter and confirmation that the contract has been cancelled and paid up, TO NO AVAIL. Phonecall after phonecall being messed around from department to the next, not a single individual is competent enough to assist me. "Wait 48 hours" is the common slogan at Vodacom which all ends up to be weeks of waiting and complaining and requesting and and and. I have been listed with the Credit Bureaus for bad payment because of this idiotic service and yet the next answer I got was ... wait for it ... You're request will be processed in 48 hours. Supervisors accusing me of swearing, no notes made on my account for my requests and managers out of the office when the **** hits the fan. I do not know what the hell is going on there, but complaining customers and cancellations is of NO importance.

I feel so valued ... NOT.