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Subashnie M
1 reviews | Active since Nov 2015
04 Jun 2019, 11:13
INCOMPETENCE-No FIBRE connection and no ETA time
Vodacom fibre at my property has been disconnected since Monday, 03 June 2019. Spoke to Akhona yesterday afternoon, he advised that our complex has a total of 22 customers affected by the outage and there is no estimated turn around time. Spoke to Noxolo a few minutes ago and there is still no confirmation that technicians have even been to our estate to evaluate the problem. Reference number: SR ********** 67221. This is really unacceptable. I work from home and rely on fibre for communication. I am loosing money by the minute, but Vodacom has no sense of urgency. Please advise when my fibre connection will be restored?
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Replies (4)
Vodacom's replyOfficial
04 Jun 2019, 13:52Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2019, 13:52
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jun 2019, 15:03Dear Subashnie,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2019, 15:03
Official
Dear Subashnie,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
SM
Subashnie M's updateReviewer Update
04 Jun 2019, 15:07Please advise when my connection will be restored?
SM
Subashnie M's update04 Jun 2019, 15:07
Reviewer Update
Please advise when my connection will be restored?
SM
Subashnie M's updateReviewer Update
04 Jun 2019, 18:40Contacted Vodacom over 20 times. I have now been informed that the connection has been restored, yet my fibre connection is still not working? I am sick and tired of utter incompetence with Vodacom. They lie!
SM
Subashnie M's update04 Jun 2019, 18:40
Reviewer Update
Contacted Vodacom over 20 times. I have now been informed that the connection has been restored, yet my fibre connection is still not working? I am sick and tired of utter incompetence with Vodacom. They lie!