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Peter S

1 reviews | Active since Mar 2021

31 Mar 2021, 17:15

Incompetence meets indifference.

Had the worst experience trying to sort out an unpaid bill at Vodacom. Despite a valiant effort from the Vodacom shop assistant in Stellenbosch we were unable to establish the amount as the account was handed over. All I wanted/want to do is the pay the bill, reactivate the account keeping my SA cell number and enjoy my holiday back home. No such luck I was pushed from pillar to post. The “lawyers” cast the blame on Vodacom referring to staff as *********** and in turn Vodacom referred to lawyers as stupid. I spent the first weeks of our holiday addressing this and then gave up. Well now the I am being summonsed for monies outstanding by Burnard Raaff who only communicate via SMS and WhatsAPP! I truly despair.

Is this all a ****?

What am I to do?

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2021, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Apr 2021, 08:22
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that you would need to speak to the DCA which is Burnard, Raaff and Associates on Tel: +***8(chargeable call) or *** as they are best equipped to assist.

Regards  Consumer Website Team  

Best regards,