Incompetence like I've never seen before

<p>I have had some issues of late to go online with my card I use for data. So my wife sees a strange lady's face on my data number on Whattsap. So Vodacom did a sim swap. My question is, how can Vodacom do a sim swap on a number which is actively used BY ME. So now I am inconvenienced and must now visit Vodacom to fix their incompetence. And where has my money ie data gone? R300/ 3g of data gone. And my number GONE. This is the last straw. AND WHAT IS THE POINT OF RICA? Also, what is the point of the call centre when they can't do anything about this now? </p>