Incompetence knows no bounds!

<p>I changed my contract to avoid exhorbitant changes which was supposed to be effective as of yesterday.Today I discover that it was not processed and I'm expected to wait on hold for more than 10 minutes at a time for different consultants to firstly discover the problem and then deal with it. I have calked Vodacom more than 5 times today alone..waiting on hold for a consultant and having the issue still not being properly seen to.So who do i speak to next because the consultant that was supposed to call me back did not bother to.I've had enough..especially since this is not the first time I've had to deal with Vodacom.Too many consultants, inefficiently trained and incapable of delivering quality service.Unacceptable and pathetic for a company that supposedly offers good service.</p>