Incompetence is next level - VODACOM YOU SUCK... Vodacom They don't customer care

Been trying to sort out a reversal issue since March 2025. Been calling every months up until October 23rd and yet no one knows what's going on. Been a client for over 20 years. The incompetence is next level, they keep you on hold for more than 20min but because one is so desperate to resolve the issue they you just keep holding on and so they eat into your airtime. WORSE SERVICE EVER. I feel 1 star is to good for Vodacom they need -5 stars. I wonder if the CEO or directors know how their loyal customers are being treated or do they even care.