1 reviews | Active since Aug 2017
Incompetence is an understatement!!!
Still unable to Upgrade even after logging a review on Hello Peter on 01 August - Vodacom respond but have not contacted me to resolve the issue thats been going on since before 10th July. My contract is now on a month to month. Upgrade was due in March. Either upgrade me or cancel this contract and backdate the cancellation to 10 July! Incompetence is an understatement!!! And all those call centre agents that promised to call me - Rendani/Palesa and Bernice - Seriously not great customer service!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,