Incompetence is a thing.

Until about 6 months ago I was happy with my previous network provider, however due to a nice special I thought, let's move to Vodacom. The first few months were fine, other than a severely over saturated network and exceptionally poor network quality. Just over a week ago my Whatsapp was hacked, profile cloned and being used on a different device ..[take note I made it very clear other customers were being targeted by this hacker] I went into the Vodacom in Tygervalley for help to change my number for security and privacy reasons .. not only was I given the incorrect information, not only was I **** too, but almost two weeks later and I still don't have a new number!!! Vodacom is the new face of incompetence. You have outgrown yourselves and cannot offer a personalized service to your customers, especially not with all your hoops one needs to jump through.

I am severely disappointed that I am now (and need to stay as per contract) with Vodacom. I'd rate you a minus on any NPS, CSAT, VoC or any other metric. Customer Experience? There is none. You now have the ultimate brand detractor.