Incompetence in the Vodacom Fibre Accounts department

Item: Vodacom
Rating: 1
Author: Adele A

Im being billed for a Fibre contract which I don't own. Been trying to get the problem solved for the last 3 weeks and have spoken to over 20 people. Today I got a call saying that I'm in arrears. My cellphone is going to be cut because I can't get anyone to assist me with this issue

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Replies (1)

Vodacom's replyOfficial

15 Oct 2025, 17:19

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,

Vodacom Consumer Website Team

Vodacom's reply15 Oct 2025, 17:19

Official