MS
Martin S

1 reviews | Active since Oct 2016

16 Oct 2016, 15:14

Incompetence has reached a new level. Even Home Affairs is more efficient

<p>Since Mat 2016 I have been trying to get all the invoices on my account sent to a new email address. To no avil. I get the statement and one invoice sent to my new email address and not the other 2. Surely this is not difficult to change? Its total incompetence and not reading my emails properly..</p> <p> </p> <p>I find it difficult to accept that corportaes are more efficient than Governments with the kind of service received from Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team