Incompetence from Vodacom assisting with contract cancellations

It's sad that I can't give Vodacom a good review. We have been struggling now for 6 months to get 2 numbers cancelled and now we are getting calls from debt review. Our first call to get numbers *** and *** cancelled was April 2020 when we were advised that we need to give 1 month notice for a cancellation. We then went Vodacom Waterfront Bloemfontein at the end of May 2020 were we paid the accounts in full and then called again to confirm cancellation for the two numbers. The person informed me that it would be done within 7 days. At the end of June we received information that our account is in arrears. We then went back to the Waterfront branch where they informed us that we can only do cancellations over the phone. While we sat there we called cancellations and the lady informed us that she could see on the system that there was a cancellation request loaded on the 29th of May 2020, but the request expired. She then informed us that she loaded a service request with regards to the cancellation and also a refund for the month because se is aware that we thought the contracts were cancelled a month ago. By this time we thought that the situation has been handled but by August 2020 we yet received another communication confirming account in arrears. We called Vodacom AGAIN on which was confirmed the request which was done by June 2020 was NEVER submitted to cancellation. She then also informed me that she would load a cancellation request and a refund again. We have been following up on this every single month and was advised in October to visit a store to get assistance but during June we were advised from Waterfront branch they can't assist us, we can only do it telephonically with customer care. My disappointment in Vodacom is mainly because of: * Incompetency of Vodacom staff of cancelling two numbers * Not being able to speak to a supervisor of manager to get assistance from a higher level * Request for continuous payments before they can assist with cancellation. Payments were made but still cancellation was not done and we haven't used the numbers since May 2020 * Payments were up do date when we phoned to cancel and we are not willing to pay a cent more

I want Vodacom to be aware that I am willing to get the best lawyer to handle my case as I have all the proof and recordings to support my case and they will be responsible for my legal costs since their staff members are *********** to do their jobs