Incompetence from Vodacom

At the start of 2022, my wife and I changed from individual accounts at Vodacom to business accounts. Due to incompetence, Vodacom did NOT cancel my individual account, even though I have been paying the same account on the business side. They were double accounting the same amounts on both individual and business sides. After several calls, they eventually realised their mistake and sent me credit notes for all the items that still went off on the individual account. However, they dare to hand me over to HPD attorneys after THEY made a mistake for not paying my individual account. I have had enough of this gross incompetence.

I think that we as South Africans have had to become used to poor service from SA companies. It's a shame. We pay so much and receive so little