Incompetence: Early Termination + Porting

<p>I paid early termination fees in Dec 2015, to have my number ported to MTN. My relevant termination docs were attached in multiple emails, first individually, then in a zip file (&lt;4Mb), and even with a public download link, but Vodacom only recognised the files early February, when I was finally placed on prepaid. Vodacom has been virtually unresponsive via email, and has been painfully repeatedly unhelpful when there was communication at all. Though IA AAave requested a credit note for the month of January for which I was still on contract and for which I paid early termination, IA AAave heard nothing from Vodacom in this respect.</p> <p> </p> <p>Though my contract was cancelled and my number was retained on prepaid, billing system errors prevented me from purchasing airtime. This was fixed after a couple weeks.</p> <p> </p> <p>IA AAave made multiple attempts to port to MTN, but the same errors make this impossible. Vodacom moved me onto a different billing system without notice or my consent and now I have to pay for it. IA AAave been in contact with Vodacom via social media continuously, but they do not assist for days and expect me to wait until mid March to revert their own negligence.</p>