Incompetence

Again am back and nobody has fixed my issue. I received a statement of my bills from Vodacom and a confirmation that i owe nothing was sent. the amazing thing is that my score went down by 58 points and now its 13 points this week. Called and spoke to a Noma who cut my call after holding for over 15 minutes and a Rushada who said she will call me back but hasnt. Im in the process of a bond application and if I dont get approved because of this incompetence then we are going to have a serious problem and this will be escalated further. I have 4 months of non-payment listed and i dont owe you anything!!!!! fix this now