Incompetence, Disrespect, No Care

My father passed away 03/08/2015.My Mother's cellphone contract was on his name.After his passing, she went to Wonderboom Vodacom to see if she can transfer the contract to her name.They tell her that she should wait for the contract to expire in December 2015.On 21/08/2015 her line is suspended.Some idiot, put through a contract termination at the store, and the penalties were then payable. She goes back to the store, where they then tell her that she needs to pay the money, which she did. They then do her a \favour"to activate her line again. She asks to be put on PAYG.The tell her it will take 5 days.5 days pass.Her line is suspended again"