BD
Bongi D
1 reviews | Active since Jun 2020
16 Jul 2020, 11:58
Incompetence
Im still waiting for them to help me out with a simple letter that i requested 2 weeks ago. Pinkie the person that i was communicating with via email just went AWOL like such incompetence from the best network is a disgrace.
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Replies (2)
Vodacom's replyOfficial
16 Jul 2020, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2020, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jul 2020, 15:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number EC-1ZZM-3OJ447, our records indicates that our blacklisting team rep**** to your email on the 09/07/2020 at 17:12:50. Our team send you the letter for the 1st IMEI number blacklisted and attached a new form for the 2nd IMEI number. Please complete the blacklisting from for the 2nd IMEI number and reply to the email sent.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number EC-1ZZM-3OJ447, our records indicates that our blacklisting team rep**** to your email on the 09/07/2020 at 17:12:50. Our team send you the letter for the 1st IMEI number blacklisted and attached a new form for the 2nd IMEI number. Please complete the blacklisting from for the 2nd IMEI number and reply to the email sent.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2020, 15:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number EC-1ZZM-3OJ447, our records indicates that our blacklisting team rep**** to your email on the 09/07/2020 at 17:12:50. Our team send you the letter for the 1st IMEI number blacklisted and attached a new form for the 2nd IMEI number. Please complete the blacklisting from for the 2nd IMEI number and reply to the email sent.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number EC-1ZZM-3OJ447, our records indicates that our blacklisting team rep**** to your email on the 09/07/2020 at 17:12:50. Our team send you the letter for the 1st IMEI number blacklisted and attached a new form for the 2nd IMEI number. Please complete the blacklisting from for the 2nd IMEI number and reply to the email sent.
Regards,
Vodacom Consumer Website Team
Best regards,