MH
Michele H
1 reviews | Active since Aug 2012
07 Jan 2026, 12:43
Incompetence
I received an SMS saying our issue is closed for a reference which is not ours? The latest statement does not reflect the incorrect charge anymore, which is great, BUT Vodacom has still not refunded us R824.78 for incorrect charges as far back as our October 2025 statement. Vodacom, this is the third time we are posting about this issue, when will you refund or credit our account!
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Vodacom's replyOfficial
07 Jan 2026, 13:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2026, 13:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team