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Andane S
1 reviews | Active since Jul 2020
10 Mar 2021, 10:53
Incompetence
I took out a contract phone with Vodacom and did a sim swap after being ****** . Vodacom has given me a phone but my number is not connected . I was asked to wait for 24 hours but it’s been 2 days now . The service I received is appalling from Vodacom the Glen . I can’t work . People can’t reach me for work and personal reasons . This is unacceptable . Initially my SIM card was supposed to work after 4 hours , I went to the store and was told to wait for 24 hours . And now I’ve waited more hours than the turn around time provided .
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Replies (2)
Vodacom's replyOfficial
10 Mar 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andane S's updateReviewer Update
10 Mar 2021, 14:41I’m unreachable because Vodacom has NOT activated my SIM card .
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Andane S's update10 Mar 2021, 14:41
Reviewer Update
I’m unreachable because Vodacom has NOT activated my SIM card .