1 reviews | Active since Apr 2009
Incompetence compounds *****.
<p>An existing Vodacom data contract was **********ly upgraded. I duly submitted all relevant documentation as requested, 08-03-2017, also requesting a refund and cancellation of contract, old and new. On 22-03-2017 Vodacom responded: "no device deal", but no refund, still being charged. Phoned Vodacom 10-05 to follow up, and was told to resubmit all documents. I refused as they had already acknowledged the *****! I was told to call the forensic department. The landline went straight to voicemail: "This mailbox is full and cannot accept anymore messages. Goodbye."! The mobile didn't event connect. This is how Vodacom treats a customer of 20+ years! Utterly sinful!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Linda Boyce,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We've rep**** to you via email and await your response.
Regards,
UW
Dear Linda Boyce,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We've rep**** to you via email and await your response.
Regards,
UW
Dear Linda Boyce,
I apologise for the delay in response and inconvenience caused.
I've rep**** to your email and sent you detailed feedback.
Regards,
UW
Dear Linda Boyce,
I apologise for the delay in response and inconvenience caused.
I've rep**** to your email and sent you detailed feedback.
Regards,
UW
Although it has taken a long time to sort the problem out, it has been attended to. I have as yet not received any evidence of a refund, though. I am still awaiting that. Also, I do not like the fact that I have been asked to sign an "early cancellation" form. I neither took out the contract, nor cancelled it.
Although it has taken a long time to sort the problem out, it has been attended to. I have as yet not received any evidence of a refund, though. I am still awaiting that. Also, I do not like the fact that I have been asked to sign an "early cancellation" form. I neither took out the contract, nor cancelled it.