Incompetence

Item: Vodacom
Rating: 1
Author: Lulu S

Your agents are extremely *********** because I can't query the same issue for 3 months and when I call they put me on hold for 10 years because they don't know what they are doing and don't have answers to my query. I'm sick and tired of Vodacom and it's *********** clueless rude agents

Helpful (0)

Replies (2)

Lulu S's updateReviewer Update

17 Dec 2024, 09:01

I spoke to Boitumelo and she put me on hold for 25 minutes 34 seconds and hung up the call. What do you even call that??

Lulu S's update17 Dec 2024, 09:01

Reviewer Update

I spoke to Boitumelo and she put me on hold for 25 minutes 34 seconds and hung up the call. What do you even call that??

Vodacom's replyOfficial

17 Dec 2024, 10:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply17 Dec 2024, 10:29

Official