HC
Hein C

1 reviews | Active since Oct 2021

03 Oct 2021, 07:55

INCOMPETENCE // BAD SERVICE

Vodacom is the worst service provider and call centre agents are ***********. Called in on Tuesday to do a number swap on one of my contracts. Vanessa changed / cancelled the wrong number, in fact she cancelled the main number !! Three days later still not resolved. Absolutely useless !! Nonhlanhla Masemola is trying her best to get the cancellation reversed which Vanessa stuffed up. I cannot deal with such incompetence and poor service. Red Premium Package means nothing 🤬😡🤬😡🤬😡🤬😡🤬😡

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2021, 10:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team