1 reviews | Active since Aug 2020
Incompetence at Vodacom regarding fiber connectivity service
Hello
My name is M.S , ID number ***. I have been a loyal customer of Vodacom from about 10 years and last year connected to your WI-FI service.
I must admit I am applauded by the poor service that I have been given.
Last week I received an e-mail requesting if I wanted to increase my speed and was in the process of going through the mail and was not successful in completing the order however today the 25.08.2020 I received an order that I have purchased a package which I called in today and cancelled with reference to the Sr ***.
I have not had Wi - fi from Friday the 21.05.2020 . When I called in I was told that there is a general outage and it will be restored by the end of the day . I called the next time on Sunday and was told the same nonsense . I then called yesterday and the consultant did a restart and picked up a technical issue with the device – reference Sr***
Please understand how important this connection service is especially in these time . I have family working from home and my son homeschooling . With this lack of service and no WI-FI for days I have put myself at RISK of going elsewhere and working instead of working from home and being at the safety of my house . Please have some compassion to TREAT THIS AS priority !!
Please can someone RESTORE my service as make my payment commitment each month to Vodacom in the trust of your service to me!!!!!
Please can someone contact me – ***
Regards M.S
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SO*** . I made no such request . Upon calling Vodacom and speaking to a consultant I was told that it was an error e-mail. I asked him to please confirm that I will not be downgraded to a capped line by sending me an e-mail confirmation or an SMS and he consultant named Greig was unable to do so . When I got upset and cut the call on me. There is no communication from Vodacom regarding my two call request Sr *** and Sr***. Vodacom you have no compassion for your customers , we rely on your services . In these Covid times access to internet is keeping us safe working from home and you are putting me at a greater risk . You as a company should really focus on your human interactions . The only thing your customer has access to is a customer care e-mail and consultants who can log a call but give you no indication of what is happening with your account or any feedback of when you query will be resolves . I can accept business interruptions but to be honest your attitude and reassurance to customers is applauding
SO*** . I made no such request . Upon calling Vodacom and speaking to a consultant I was told that it was an error e-mail. I asked him to please confirm that I will not be downgraded to a capped line by sending me an e-mail confirmation or an SMS and he consultant named Greig was unable to do so . When I got upset and cut the call on me. There is no communication from Vodacom regarding my two call request Sr *** and Sr***. Vodacom you have no compassion for your customers , we rely on your services . In these Covid times access to internet is keeping us safe working from home and you are putting me at a greater risk . You as a company should really focus on your human interactions . The only thing your customer has access to is a customer care e-mail and consultants who can log a call but give you no indication of what is happening with your account or any feedback of when you query will be resolves . I can accept business interruptions but to be honest your attitude and reassurance to customers is applauding