Incompetence at Vodacom Insurance- 2 months to resolve a phone replacement

I have been a client of Vodacom since 2018 , both the Network and Insurance. I even have two 3 Vodacom numbers , 2 being contract and the other being a prepaid. Combined cost of my contract phone is R8k per month. All my phones are iPhones. The problem started when my iPhone 12 , 256g failed to switch on the following morning after almost 19 months of usage. Previously I had an iPhone 11 before the upgrade to the IPhone 12. The day that I went to the store to book in my phone I was told that the system shows that I’m using iPhone 11 , phone 13 pro max and iPhone 6. I explained to the service consultant that the iPhone 11 was upgraded to 12 , 19 months ago. I was then sent to where I did the upgrade. On getting there i was shown the paper work that showed that the Vodacom store indeed sent the new changes from the iPhone 11 to iPhone 12. This meant that for the period of 19 months I was paying for an iPhone 11 ,thus insurance. They changed in 72hrs and my phone was booked in that’s is early July, 1st week . My phone came back after 2 weeks with an approved claim to be upgraded to iPhone 13 since it could not be repaired . On the system, I’m only being covered for R18690 and the iPhone 13 ,256 g is R21000. The insurance policy is that I can’t top up more than R1500. I was then told to call the insurance so that they can Up the cover to R20 000. Please note this is now mid July 2022. I was told that the changes will take between 48-72 hrs for changes to R20 000. 72hrs later you are then told the matter is being attended by the superiors. To date no increase has happened by a decrease to R17600 which was effected on the 7th of August 2022 instead of the increase.

It’s now more than 2 months without my phone , I have been paying between R6000-R 8000 for the past 48 months that’s R300000 to R400000 over the said period for me to be treated like this. Only I’m requesting is for an increase from R17,6k to R20 000 on the IPhone 13, 256 g. Soon I am expected to upgrade from the current iPhone 13 Pro Max, 1 Terra to iPhone 14 Pro Max . Again insuring the same. This is a pity and poor customer service. A loyal client being treated as if I top up R12 per month. Can I have this resolved ASAP.