Incompetence at Vodacom can’t deal with crisis management!!!!

I went to their Hyde park branch to upgrade my contract on the 26th of feb a sales consultant from the branch insisted I do it online at their store gave her the right address / details ! In which when I tracked my order it was in port Elizabeth I have never been there before I was told to rectify this in which I did with both ram and Vodacom mind you I didn’t mix up my delivery address they did !!!!!! Called ram to fix their mess and ram told me they will send an email to Vodacom to get auth so they can send it to me ... it’s been two weeks now !! My package was thn sent to the warehouse yesterday and now I am told I need to reapply and wait another two week ???? As they ran out of stock ???? How is this my problem? My package was delivered back into their warehouse? The level of incompetence Vodacom has is unreal!!! I am now told they only receiving stock on the 18th of March ?? Make it make sense ????