Incompetence at Vodacom

I have been struggling with vodacom, someone upgraded my contract **********ly, i informed vodacom after they deducted R33k from my account. i reversed the debit order. my account has been reflecting bad at ITC and now no one is willing t offer me credit.

1. Why punish the customer for your lack of efficient internal control. 2. Why can't my credit profile be sorted out at the same speed you messed it up. 3. Please hire competent people in your call centres because when they are asked difficult questions they get frustrated