Incompetence at my cost!!!!!

I am so annoyed right now. I called Vodacom on the 06th of January to cancel a contract that wad due to end on the 22nd of February to make sure that it doesn’t go to month-month.

Ofcourse it goes to month to month regardless of the early cancellation. Honestly what the actual hell is this. I call in to find something out why was there a deduction on my account regardless of the cancellation amd I get told that the agent who assisted me with the cancellation actually canceled the cancellation. Does that even make sense? In top of that this account is still due to DEDUCT AGAIN end of March because now the cancellation has been processed “Properly “ so the deduction still has to go through this month and the account will then be prepaid.

Why must I continue to lose money because of your agent’s incompetence??? On top of that I am not even getting the actual data bundles so what exactly are the deductions for??

I am absolutely disgusted with this service. I have been a Vodacom customer for more than 5 years and I have never experienced this type of problem before. Never again!!!

Ref: ***.