Incompetence at its worst

For over two months we have been trying to get a business phone for our new colleague from Vodacom business. They stated that the issue was that the account was in the old CEO's name and that they were escalating it. It's been months and the lady we are dealing with by the name of Merissha Naidoo who is very good at ignoring emails. It's been months now. When do you think we can get a response?