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NW
Nicola W

1 reviews | Active since Jul 2011

01 Nov 2022, 19:29

Incompetence at its best!

How many times do I have to sit with Vodacom accounting mess up? I'm tired of the incompetence with regards to debits and credits. ONCE AGAIN you have double-debited my account!!! You've had the audacity to charge me for a debit order YOU reversed telling me I had no money in the account. LIES. (I have the proof) I called YOUR "CUSTOMER SERVICE" to enquire as to what was happening? Again YESTERDAY a text received saying I owed money. The agent assured me it WASN'T the case. Today, double debit. Thank you for taking food out of my mouth. I'm tired of this backwards and forwards with no resolve whatsoever. We are pensioners, struggling. Who to speak to, and most importantly. HOW TO CANCEL MY LINES. I've only been with you for 10 years + and paid over in excess of R180 000. SORT IT OUT!!

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2022, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NW
Nicola W's update05 Nov 2022, 09:30
Reviewer Update
This is STILL not resolved. Vodacom owe me R1500+ Double debit on invoices in July which were paid in August due to Vodacom accounting errors. My emails are not being read. Phoning your call center DOES NOT HELP IN THE SLIGHTEST. PLEASE SORT THIS OUT. Vodacom has effectively ****** from me, taking money away from my other budgeted items, which has resulted in bounced debit orders to other creditors and no means to pay them.